Everything you need to know about buying and using Guidetrics digital guides. Still stuck? Contact us and we'll help.
Orders & Downloads
How do I receive my guide?
All Guidetrics products are instant digital downloads. As soon as your payment is confirmed, you'll receive a download link on the order confirmation page and by email — no waiting and no shipping required.
I didn't get my download link. What should I do?
First, check your spam or promotions folder for an email from Guidetrics. If it's still not there, contact us with your order number and we'll resend your files right away.
Do I get lifetime access?
Yes. Once you purchase a guide, it's yours to keep and re-download. We recommend saving a copy to your device or cloud storage as a backup.
Files & Compatibility
What format are the guides in?
Our guides are delivered as high-quality PDF files. PDFs open on virtually any device — phone, tablet, laptop, or desktop — using free apps you likely already have.
Can I print my guide?
Absolutely. Every guide is designed to look great both on screen and printed at home or at a print shop. Worksheets, checklists, and planners are made to be printed and reused.
Do I need special software?
No. Any free PDF reader (Adobe Acrobat Reader, Apple Books, Google Drive, your web browser, and most e-readers) will open your files.
Payment & Refunds
Is checkout secure?
Yes. Payments are processed securely through Shopify's encrypted checkout. We never see or store your full card details.
What's your refund policy?
Because our products are digital and delivered instantly, all sales are final and non-refundable. If you experience a technical problem with your file, reach out — we'll always make it right. See our Refund Policy for full details.
Using Our Guides
Are the guides good for beginners?
Yes — that's the whole point. Unless a title says otherwise, every guide assumes no prior experience and explains each concept clearly before introducing anything advanced.
Can I share my guide with others?
Your purchase is licensed for personal use. Please don't resell, redistribute, or share the files publicly. If you'd like to use a guide for a class, team, or business, contact us about licensing.
Can I request a guide topic?
We'd love to hear it. Send us your idea through our contact page — reader suggestions genuinely shape what we create next.